Congratulations to Shay Ward, BSN, CWS, CHT — FMH Nurse of the Year for 2010! Shay was nominated separately by three different individuals within the Wound Care department, Medical Director Dr. Ryan Kulkarni, Lead Clinician Sue Hilton and Clinican Laura Kowal.
The glowing nominations describe Shay as “an integral part of the wound care team for both outpatient services and inpatient services … [She] is also a great role model for flexibility in the team and … is a great motivator within the staff.” The nomination continues, “she will help out the medical assistants with room cleaning, patient transfers, appointment scheduling, and patient rooming so that flow is ensured. She is able to do this appropriately and recognizes that doing so actually improves her own efficiencies and productivity as well as patient care and satisfaction.”
The nominations also highlight Shay’s contagious positive attitude, awareness and respect for patient confidentiality and privacy and accountability.
Another section offers an example of her constant commitment to FMH and her patients: “Shay is extremely committed to FMH and has a passion to ensure all of our patients receive the best care. It really bothers her when there has been a failure of nursing care or medical care that has led to patient issues and she will work hard to assist in corrective actions. She works extra hours as needed and is the one clinician who made it to FMH during the Blizzard of ’10 to see inpatients despite suffering from severe back pain during that time. She realized she was the only one living within the transport range and volunteered to cover the patients to ensure care.”
Shay’s communication skills are also given high praise: “Shay has excellent communication skills and is a good “reader” of people and situations. She is a role-model in nursing-physician communication as well. She is professional, succinct, knowledgeable and respectful. She can also be firm with a physician if she is certain she has an issue and is not being “heard” and all instances have been handled appropriately, respectfully and to a better patient or compliance outcome.”
Overall, Shay is described as “a patient advocate, an FMH advocate and an advocate for doing the right things for the right reasons.”
Congratulations, Shay, on this well-deserved honor!
Shay’s honors and the Nurses Day Rally made the front page of the Local section in the Frederick News-Post Friday. Click the link to read the story!