If you’re a parent with a child riding in a car seat, chances are your schedule is a little hectic. Maryland Kids in Safety Seats (KISS) understands, and they’re making it easier to make sure your seat is installed correctly.
KISS car seat technicians have been available through a public helpline, email and website, and they’re now ready to help parents through the free video chat service Skype.
“Often we get questions from caregivers that would be more easily answered if we could see their seat or equipment in order to better understand the concerns they describe,” explained KISS Coordinator Tracy Whitman. “Video chat will be an enhancement to our existing services, and we can use our equipment to provide product demonstrations from our office. Also, video chat will allow us to reach areas of the state where car seat technicians are in short supply.”
The program is currently in a pilot phase, with video chat appointments available between 9:00 a.m. and noon every Monday. To make an appointment, parents or caregivers should call the KISS helpline at 1-800-370-SEAT, then complete and return a confirmation form.
At the appointment time, a certified child passenger safety technician will initiate the call through Skype (parents or caregivers need to have or create a free account). Callers should be prepared to use a laptop, smart phone, or tablet to show the technician their car seats and explain their questions. Calls are limited to a maximum of 30 minutes.
If a caller’s question can’t be addressed through video chat, the technician will direct him or her to an in-person seat check event or a fitting station.