A guest post from FMH Service Excellence Manager Patty Shipley:
Florence Nightingale stated in her Notes on Hospitals that “necessary noise is that which damages the patients,” as well as “hospitals shall do no harm.” Today, her words are still relevant, and FMH, recognizing the benefit of a healing environment, is committed to improving the patient experience.
FMH has tackled the issue of noise reduction in and around patient rooms. Many necessary medical activities are unavoidable and will produce noise as well as disrupt sleep. However, FMH recently initiated a noise reduction program to help our patients get the rest they need.
Quiet Time was established from 10 pm to 7 am and is announced by an overhead page at the end of visitor hours and signs placed at the entrance to each nursing unit.
Descending tones (click to listen!) mark the beginning of Quiet Time and ascending tones will signal the end. During this time some of the steps staff will take to create a more restful environment include dimming the lights; limiting overhead pages, conversations, and routine activities near patient rooms; and placing pagers and phones on vibrate or low volume.
Just being in the hospital can produce high levels of stress and anxiety. Stress can slow your healing, make your body more likely to get an infection, and make your pain feel worse. FMH has added The C.A.R.E. Channel® to patient TVs as a welcome alternative to regular television programming. Commercial free and without interruption, this channel offers nature images and music, both of which are supportive of recovery and improved comfort and rest. The C.A.R.E. Channel® is designed to be in pace with the day/night cycle, with late-night programming from 10 pm to 6 am providing both soothing music and a soft, subdued midnight star field.
FMH is committed to providing a patient environment that supports healing, health and rest, because we care about your hospital experience.